Orders & Shipping

- SHIPPING

General Information

We deliver to over 150 countries worldwide. PLUTOWRATH orders are delivered on workdays, excluding public holidays. Shipping costs will vary depending on the size, weight and destination of your chosen products. PLUTOWRATH orders are generally shipped with DHL Express. In some cases, i.e. for certain art pieces, we may use a different courier service. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Please keep in mind that shipping times should serve as a guide only and are based on average time from dispatch provided by our couriers. PLUTOWARTH cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. It is also your duty to ensure appropriate access for deliveries.

If the delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. You will informed of this charge. We will not be liable for loss or damage to the goods or your property, including where caused by: (1) following your specific instructions; (2) limited or no access to your nominated premises; and/or (3) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been shipped, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

A tracking number will be provided via SMS once your order is confirmed. 

Problems with Received Delivery

In the unlikely event that your piece arrives damaged or is significantly different from its description, we guarantee to work with you and the boutique to reach a resolution that is acceptable to you. Please inspect your order immediately upon delivery and contact us within 6 days if there are any issues. In the case of shipping damage, take the following steps.

• Inspect the item before signing.
• Note any issues you find within the shipping provider’s official paperwork.
• Keep all packaging and shipping documents.
• Contact us as soon as possible (no later than 6 days after delivery); we’ll ask for pictures to help us assess the condition of the piece.

Similarly, if your purchase is not as described or you never receive your purchase and believe it was lost in transit, please contact us within 6 days of delivery. We will do all we can to remedy the situation.

SHIPPING, DUTIES, AND TAXES

How much will I be charged for shipping?

Every order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.

When will I receive my order and how can I track the delivery?

Once your order has been confirmed, your item will be carefully prepared and sent on its way within 1-2 business weeks, depending on season demand. Delivery will normally take 10 days after dispatch, depending on your location and chosen shipping method.

We will keep you updated with tracking information. You can also follow the progress in your PLUTOWRATH account under ‘My Orders’. 

Will I need to pay taxes & duties?

PLUTOWRATH ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Israel, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.), the price you pay to THE LIST will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.

For more details, please contact your local customs office/respective tax authority.

- ORDER CHANGES & CANCELLATIONS

If you would like to make changes to your order or the arranged delivery time, please contact Customer Care as soon as possible and we will be happy to assist you in any way possible. If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to our partner for a refund. We can attempt to cancel your purchase if you change your mind. However, cancellations might not always be possible if the order has already been shipped. You can instead return your order for a refund via our easy returns service.

ORDER TRACKING

After placing an order, you will receive an email confirmation from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. If you do not receive your order confirmation email, please contact our Customer Care team for assistance. Once your order is approved, it will be picked up at the relevant PLUTOWRATH partner and shipped within 1-2 business weeks, timings may vary slightly depending on seasonal demand.

Depending on your location, delivery will normally take 1-2 business weeks from dispatch. We’ll certainly keep you updated with tracking information.

As your purchase will be prepared quickly for dispatch, please contact Customer Care within 1 business days to cancel or make any changes to an order. 

•  In some cases, it's not canceled.